Contact Us
We're here to help you on your journey to finding genuine love across borders.
Get in Touch With Our Team
Whether you have a quick question or need detailed assistance, our dedicated support team is always ready to help you navigate your dating experience.
Support Hours
24/7 Available
Our team works around the clock so you never have to wait, no matter your time zone.
Our Location
United States
HBDragons is a U.S.-based company serving members in over 45 countries worldwide.
What Our Support Team Can Help With
Our customer support specialists are trained in every aspect of the HBDragons platform. From your first sign-up to planning an international trip to meet your match, we have your back. Here are the most common areas where we assist members daily:
Account Issues
Password resets, login problems, account recovery, email changes, and profile deactivation or deletion requests.
Profile Verification
Photo verification steps, ID verification for premium badges, and troubleshooting verification failures. Our 98% verification rate keeps our community safe.
Safety Concerns
Suspicious behavior reports, harassment complaints, and scam alerts. Our moderation team responds to all safety reports within 2 hours on average.
Billing Questions
Subscription management, payment issues, refund requests, and questions about premium plan features. All payment data is secured with end-to-end encryption.
Technical Problems
App bugs, loading issues, chat feature errors, notification settings, and browser compatibility questions on desktop and mobile.
Report a User
If someone makes you uncomfortable, violates our community guidelines, or you suspect a fake profile, report them directly or email us. We enforce a zero-tolerance policy toward harassment.
What to Expect When You Contact Us
When you send an email to [email protected], you'll receive an automatic confirmation within seconds letting you know your request has been received and assigned a ticket number. Keep that number handy for any follow-up correspondence.
For standard inquiries - account questions, navigation help, feature explanations - our team typically responds in under 2 hours. During peak hours or holidays, response times may extend slightly, but we strive to stay well within our promise. For more complex issues such as billing disputes, safety investigations, or verification appeals, expect a thorough response within 24 hours. We'd rather take time to solve it right than rush an incomplete answer.
Every support interaction at HBDragons is handled by a real person, not a bot. Our multilingual team includes specialists who understand the unique dynamics of international and cross-cultural dating, so you'll always receive advice that's empathetic, actionable, and personalized to your situation. Whether you're a first-time member exploring how the platform works or a long-time user planning to meet your match abroad, we treat every question with the same care and urgency.
Your Trust & Safety Matter
HBDragons invests heavily in platform security so you can focus on what matters - building real connections.
End-to-end encryption
AI fraud detection
98% fake removal rate
GDPR compliant
Learn more about our security practices on our Safety Tips page or read our Privacy Policy for detailed information on data handling.
Quick Answers to Common Questions
How do I reset my password?
Click "Forgot Password" on the login screen, enter your registered email, and follow the reset link sent to your inbox. If you don't see it within 5 minutes, check your spam folder or contact us at [email protected].
How do I report a suspicious user?
Open the user's profile and tap the three-dot menu icon in the top right corner, then select "Report." Choose the reason for your report and submit. Alternatively, email [email protected] with the user's profile name and a description. Our moderation team reviews all reports within 2 hours.
How do I delete my account?
Go to Settings > Account > Delete Account. You'll be asked to confirm your decision. All personal data is permanently removed within 30 days per our Privacy Policy. You can also request deletion by emailing us directly.
How do I upgrade to a Premium membership?
Visit your profile dashboard and click "Upgrade to Premium." Choose from monthly, quarterly, or annual plans. Premium unlocks unlimited messaging, advanced filters, and priority support. Check our Why Choose Us page for a full comparison of features.